Knowledge base

Bundled knowledge about Webmag  

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Do you know anyone who enjoys calling a support hotline? No, we don't either. It's not unusual that contacting a support hotline means a long waiting time. Maybe the customer service is already closed for the day? Often there are no instant solutions to the problem, and sometimes you only get unsatisfactory answers.

On top of that: most users prefer to help themselves anyway. It is even more efficient if customers are able to find answers to their potential questions on the provider's website. Ideally this occurs in the form of a separate knowledge database.

What is a knowledge base? 

Knowledge is power. This is familiar to all of us... Those who provide their customers with the most user-friendly and uncomplicated support and the necessary knowledge about their services and products are the ones who win, so to speak. A knowledge base can help to provide this assistance and information and make it available to all users.

The contents of such a self-service knowledge base can come in different forms. Key questions and problems faced by users can be collected and presented in the format of FAQs, for example. For products that demand explanation, articles, instructions and how-to-guides are useful. Recurring questions from customers are helpful as a base.

With the knowledge base, help, information and the necessary knowledge about services and products can be prepared in the form of instructions and how-to-guides and made available to all users.

This is why we need a knowledge base 

Creating a broad knowledge database sounds like a lot of effort at first. But it is worth it. While the time and effort required to build it up should not be underestimated, it also comes with many advantages: 

1) Ultimate problem solving for users 

No one enjoys time-consuming searches for information and support. With a knowledge base, customers are provided with an overall carefree package that they may access 24/7. Users have questions, the provider delivers the answers - conveniently, quickly and reliably. 

2) Freeing up the customer service 

A support team typically is pretty much full up with emails, phone calls and live chats. A well-structured self-service knowledge database can take a lot of pressure off the support team. Users can help themselves answer many questions and only seek further help when they have a more complex problem. 

3) It's a lot easier than you think 

Building up a knowledge base can be relatively time-consuming. But it doesn't have to be. Because normally, after a certain amount of time, the customers' feedback provides us with enough material to set up a knowledge base. If you keep track of the questions and problems of your customers, the database almost builds itself. 

This is what the Webmag Knowledge base looks like 

We at Webmag are continuously building up such a knowledge base. And it keeps growing with the expansion of the platform and the introduction of new features. Supported by feedback and recurring users questions, the Webmag Knowledge base now offers a comprehensive help section with concise articles, lots of valuable knowledge, instructions and explanations on how to get started with Webmag, the basics of the editor, templates and snippets, team management, Webmag services, data protection, analytics services and much more. Have a look!

The Webmag Knowledge Base has a comprehensive help section that provides a lot of valuable knowledge, instructions and explanations for using Webmag by means of concise articles.

You're missing an article in our Knowledge base? 

Do you have feedback on our knowledge base or would you like us to provide you with a more specific support article? Please let us know and you will not only help yourself, but also us and other users. We also look forward to hearing some general feedback on the Webmag editor – here's the 5-minute feedback form.

An authentic magazine format for online communication

Webmag allows you to easily create digital customer magazines, employee magazines, trade magazines and much more. Do not publish your content as a flip page PDF or in the form of unrelated articles on the website. Instead, publish them as self-contained online editions – responsive, interactive and browser-based. 

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